Q: How long does delivery take?
A: Standard UK delivery takes 3-5 working days. Express delivery takes 1-2 working days.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all UK orders over £50.
Q: Are your perfumes authentic?
A: Yes, all our perfumes are 100% authentic. We source directly from authorised distributors.
Q: Can I return a product?
A: Yes, we accept returns within 30 days of purchase. Items must be unused and in original packaging. Please contact us at info@thepioneercraft.com to arrange a return.
Q: Do you ship internationally?
A: Yes, we ship internationally. Please contact us for international shipping rates.
Q: How can I track my order?
A: Once your order is dispatched you will receive a tracking number via email.